Ask for help through a ticket
The support interface lets signed-in users create a ticket, exchange messages and follow its status. Real-time messaging describes how messages can update; it does not mean a member of staff is always present or that a reply is immediate.
Use Contact to find an appropriate support route.
Make the issue clear
Describe what you were trying to do, what happened and when. Include the relevant page or task reference and a useful error message. Do not include passwords, API keys, full card details or another person’s private information.
For a credit issue, identify the transaction or generation involved. Check the displayed completion state before trying again, so a delayed task is not confused with a failed one.
Follow up in context
Keep related information together so the support conversation can be understood. A status change records progress; it should not be read as a guarantee of a particular response time.
This revision removes blanket promises of immediate help, instant payment processing and unsupported claims that every device receives notifications while the app is closed. The FAQ is the current source for feature and account guidance.
Editorial review
Reviewed on 26 September 2026. Updated product guidance against the current implementation; removed unsupported guarantees, obsolete specifications and unverified roadmap promises.